You can track your package via the Your Orders page. The shipping method of U.S. Postal Service and the tracking or delivery confirmation number for your package will be listed in your account and in your shipment confirmation e-mail. Shipment can be confirmed at www.usps.com (Cut & Paste number into Tracking Number field for accuracy) when the event information is available. If you need to contact the U.S. Postal Service, Please call: 1-800-222-1811
Since the package wasn't taken directly to acceptance scan at postal office. The first package scan may be upon arrival at a regional hub near the destination. (This is common when shipping volume is high and packages are processed in bulk.)
The first package scan not be until delivery. (If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.)
USPS First-Class Mail International is not trackable, however we'll provide you a customs declaration number. PLEASE KEEP IN MIND THAT customs declaration number is not a tracking number, it just shows that your order has been shipped out from our warehouse and confirms that US postal office has received the package. Shipment Acceptance can be confirmed at www.usps.com (Cut & Paste Custom Form number into Tracking Number field for accuracy) when the event information is available.
* Shipping times above are estimated for USPS First-Class Mail and are not guaranteed depending on destination.
- USPS First-Class Mail Service: You can expect your order to take 3 to 5 business days longer to arrive than if you had selected this standard shipping option.
- USPS Priority Mail Service: You can expect your order to take 2 to 3 business days longer to arrive than if you had selected this expedited shipping option.
- USPS Express Mail Service: You can expect your order to take 1 to 2 business days longer to arrive than if you had selected this express shipping option (delivery dates based on what time your payment was received on the same day that you place the order)
- Packages mailed to destinations outside the continental US can take longer than 21 days and delivery date can sometimes be unpredictable. Please Keep in mind that all deliveries may be delayed due to added security measures by local customs, or associated with local shipping carrier that has been used. We'd like to encourage you to please be patient in such situation.
we gladly accept orders from certain countries base on our shipping exclusions. Available shipping rates and fees may vary depending on the delivery address for your order. To see the shipping rate information specific to your order's destination, please click the "Estimate Shipping Costs" in your shopping cart page. Items can be shipped to several international regions, but cannot be shipped to the countries listed on exclusion list
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
Items shipped basically via USPS First-Class International Mail Service won't have tracking number, we'll provide with a customs declaration number which just shows that your order has been shipped out from our warehouse and confirms that US postal office has received the package.
We offer a 30-Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of the delivery date if the following conditions are met:
- Returned items must be in new condition or in the condition as they are received.
- For personal hygiene products such as headphones, earphones or ear tips we WILL ONLY accept returns/exchanges if they are faulty or DOA. We will gladly provide a refund/exchange if you are not satisfied. - All in-box bundled accessories must be returned with your purchase.
- Please pack all in-box bundled accessories inside original retail box. Returns without the original package if the package has been opened and damaged, using original bubbled envelope or brown carton box as a shipping package, or missing accessories WILL NOT be accepted. - Defective products will be accepted for exchange only.
- Email Customer Service for a defective item return. we will only exchange defective products within 30 days of the delivery date. After 30 days, the damage will be considered normal wear and tear.
We offers a 30-Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of the delivery date if the following conditions are met:
- Return Shipping Charges:
Customers are responsible for any return shipping charges if the return is result of your error. If you believe an error was made in your order, please contact Customer Service. - Items returned for exchange:
If the desired item is out of stock, the return will be treated as a return for refund. we will issue a refund (less the original shipping charges) and you will receive an email notification.
We offers a 30-Day Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your purchase, we will gladly accept your return for an exchange or refund within 30 days of the delivery date if the following conditions are met:
- Return Shipping Charges:
Customer is responsible for return shipping charges. If you believe an error was made in your order, please contact Customer Service. - Items returned for refund:
Items returned for refund that were sent with USPS Mail Services will be refunded less the shipping cost.
